Terms of Use for AUTOIZI Service
Last updated: 02.05.2025
1. General Provisions
These Terms of Use govern the relationship between the user and AUTOIZI j.d.o.o. (hereinafter referred to as the "Company", "we") in connection with the use of the carpooling, passenger transportation, and cargo and parcel delivery service. By using the platform, the user confirms agreement with these terms. The Company is not a carrier, logistics intermediary, or freight forwarder and operates as a digital platform for organizing such services between users.
2. Platform Services
AUTOIZI provides a digital platform for searching, booking, and organizing shared rides, deliveries of cargo, parcels, and other private transportation initiatives. Users (drivers, passengers, senders, recipients) enter into civil-law relationships among themselves. The Company does not control or bear responsibility for the actual execution of such rides and deliveries
3. Registration and Account
To use the service, it is necessary to create an account, provide accurate data, and verify it if required. The user is responsible for safeguarding login credentials and for actions performed through the account. Minors may use the service only with parental or guardian consent, but account creation for individuals under 16 is prohibited.
4. User Responsibilities
* Comply with applicable laws and traffic regulations.
* Do not use the service for illegal or fraudulent activities.
* Respect other users and follow platform rules.
* Provide accurate information during registration and use of the service.
* Be solely responsible for the technical condition of vehicles and delivery safety.
5. Trip Cancellation and Refunds
* Cancellation and refund terms are specified during booking.
* Refunds are possible within the cancellation policy deadlines.
* If the trip is canceled by the other party, the user receives compensation in accordance with the refund policy.
6. Limitation of Liability
The Company is not responsible for:
* Actions or omissions of drivers, passengers, senders, or recipients;
* Loss of luggage, parcels, or damage en route;
* Delays, cancellations, or route changes;
* Technical failures on the part of the user or third-party services;
* Any harm caused beyond the platform's control.
The Company’s maximum liability is limited to the amount paid by the user over the last 12 months.
7. Service Suspension
The Company may suspend or terminate access to the service in the event of:
* Violations of the Terms of Use;
* Violation of law or threats to security;
* Abuse of platform functionality.
8. Force Majeure
The Company is not liable for non-performance due to force majeure: natural disasters, wars, communication disruptions, governmental actions, pandemics, etc.
9. Privacy and Data Protection
The user agrees that their data will be processed in accordance with the Privacy Policy and Cookie Policy available on the website. All actions comply with GDPR, BDSG, and Croatian laws.
10. Cookie Policy
The platform uses cookies according to the Cookie Policy. The user can manage consent at first visit.
11. Complaints and Disputes
Users may send complaints to info@autoizi.com. Disputes shall first be resolved through negotiation. If unsuccessful, they will be resolved in court at the Company’s place of registration (Zagreb, Croatia).
12. Governing Law
All terms are governed by the laws of Croatia and the EU, including consumer and digital regulations.
13. Contact Information
AUTOIZI j.d.o.o.
Petrinjska 9, 10000 Zagreb, Croatia
OIB: 75565776220 | EUID: HRSR.05950422
Email: info@autoizi.com
Phone: +385 958 823 222
14. Restrictions and Prohibited Conduct
The platform prohibits the publication of illegal content, commercial announcements without permission, spam, and aggressive behavior. Such actions lead to blocking.
15. Disclaimers of Responsibility
The user agrees not to shift liability onto the platform in the event of violations on their part. AUTOIZI acts as an intermediary between users and is not liable for private agreements.
16. Delivery and Cargo Transport
The platform enables users to find delivery providers, but it is not responsible for the result. Users must comply with all laws regarding customs, contents, and logistics.
17. Fees and Commissions
The Company may set booking fees, cancellation charges, and other fees. All payments are displayed before trip confirmation.
18. Amendments to Terms
The Company may change these terms. Updates are published on the website. Continued use means acceptance of the new version.
19. Acknowledgement of Consent
By using the platform, the user acknowledges and agrees with:
* Privacy Policy
* Cookie Policy
* Platform Terms
20. Clarifications and Supplementary Documents
The Company publishes additional documents on the website, including FAQs, Offers, and specific terms for particular user categories (e.g., partners, logistics).
21. Minors
Use by minors is allowed only with parental consent. Account creation for persons under 16 is prohibited. If such use is detected — we will delete the data and notify authorities if necessary.
22. Updates and Interpretation
In case of discrepancies between versions of these Terms of Use in different languages, the English version shall prevail, unless otherwise required by local law.
