Questions and answers
- If I didn't use my ticket, can I get a refund?
Refund is possible according to the conditions and tariffs of the carrier under the conditions of registration of the application for
return no earlier than 24 hours before the start of the flight, (you may be charged a commission
carrier for damages incurred ).
To cancel and cancel a trip, go to your personal account on the AUTOIZI.COM website and in the "My
travel" click on the "Cancel" button.
- How to book a trip with a driver
- 1. Fill out your profile on the site
- 2. Search for a trip
specifying the departure address, the destination address and the desired date of travel.
- 3. Select a suitable trip
- 4. To clarify the details of the trip, contact the driver via private messages, as well as
view his/her profile and check the reviews and rating.
- 5. Make a booking and pay for your trip.
- 6. After confirming your booking, you will receive a confirmation email and SMS to
mobile number.
The booked trip will also show up in your trips on AUTOIZI.COM.
- How do I get information about a trip!
Trip information, bus/car brand, available services and amenities provided by the carrier,
displayed on our website when buying/booking a ticket.
After buying a ticket, you will see the phone number of the carrier, where you can check
additional details.
- Are you allowed to travel with animals?
When planning a trip with your pet, you should consider having a portable cage and a clean
drinking water.
The carrier reserves the right to regulate the rules for transporting animals on its buses, therefore
we kindly ask you to clarify the conditions of the trip in more detail before the trip.
- What are the baggage conditions?
Detailed information about the conditions of baggage transportation on bus flights or cars, you can always
check with the representative of the carrier or the driver.
- Route and stops?
In the information about the bus route, we indicate the route and stops provided to us by
Carrier.
Itinerary and stopping points are regulated solely by the Carrier, and also regulate potential
possibility of embarkation and disembarkation outside the area of fixed waypoints.
- How do I find information about a car/bus?
Flight/trip, bus/car brand, available services and amenities provided by
carrier/driver is displayed on our website when buying/booking a ticket.
After buying a ticket, you will see the phone number of the carrier / driver, by which you can check
additional details.
After buying a ticket, you will see the phone number of the carrier/driver, where you can check
additional details.
- How can I correct the data in the ticket?
Our service does not provide a data editor after purchasing a ticket. Therefore, please be careful
check all passenger details before making payment.
If you find an error, then we advise you to apply for a refund of the ticket and funds and buy
new ticket. Before making a return, be sure to check the conditions under which you can return
ticket.
Important! If there is an error in the ticket, we cannot guarantee a successful boarding, as the carrier
reserves the right to refuse travel.
- If I didn't use my ticket, can I get a refund?
Refund of funds and ticket under any circumstances is possible under the conditions of registration of the application for a refund is not
earlier than 24 hours before the start of the flight. This can be done by going to your personal account on the AUTOIZI.COM website and
in the "My trips" section, click on the "Cancel" button.
- I didn't receive my ticket after payment, what should I do?
A notification and a link to download the ticket is sent to the buyer's e-mail, mobile
phone and in your personal account on the website AUTOIZI.COM.
If the email or sms is still missing, be sure to email us and we'll send you tickets again.
- How do I book a trip with a driver?
- 1. Fill out your profile on the site
A completed profile allows potential drivers to get to know you better when you apply
trip booking request. We recommend uploading a profile photo and verifying your identity to
increase the level of trust!
- 2. Trip search
To search for a trip, enter your departure address, destination address and desired travel date. From
of the offers that appear, select the one that suits you best. For details
trips, contact the driver via private messages, as well as view his/her profile and
check reviews and rating.
If you can't find a trip - change the radius of results, use filters
search or turn on notifications for new trips.
- 3. Make a booking and pay for your trip.
After confirming your booking, you will receive a confirmation email and SMS to
mobile number.
The booked trip will also show up in your trips on AUTOIZI.COM.
- Discuss the details of trips with the driver only on the AUTOIZI.COM portal.
- • Do not send your contact information before booking.
- • Do not click on links you receive from other users.
- • If the driver changes the conditions of the trip (raises the price, asks to pay in advance, changes transport
or the number of passengers), be sure to leave a complaint in his profile.