Privacy Policy for Business Partners of AUTOIZI j.d.o.o.
Last updated: 06.07.2025
1. Scope of this Policy
This Privacy Policy applies to the personal data of owners, employees, representatives, authorized persons, agents, or any other natural persons acting on behalf of a (potential, current, or former) business partner with whom AUTOIZI j.d.o.o. (“we”, “our”, “autoizi.com”) interacts. “Business Partner” refers to legal or natural persons who:
- Provide passenger transport services;
- Perform parcel, cargo, or other logistics operations;
- Sell tickets or provide access to booking services;
- Use the autoizi.com website or API for sales purposes;
- Otherwise interact with us within the framework of a partnership.
2. Who controls your data
The data controller is:
Petrinjska 9, 10000 Zagreb, Croatia
OIB: 75565776220 | EUID: HRSR.05950422
Email: info@autoizi.com
Phone: +385 958 823 222
We operate in accordance with: GDPR (EU 2016/679);
The Croatian Personal Data Protection Act;
Other applicable EU legislation.
3. Data collection
We may collect the following categories of personal data:
3.1. Provided directly by you:
- First name, last name, date of birth;
- Email, phone number, postal address;
- Bank details, tax ID;
- Copies of passports, driver’s licenses, licenses;
- Contractual and communication documentation;
- Photos, videos, support call recordings.
3.2. Automatically collected when using the platforms:
- IP address, browser language, device, log files;
- Data on actions in the personal account;
- Geolocation, transaction types, access times.
3.3. Received from third parties:
- Information about insolvency;
- Publicly available registers, court decisions.
4. Purpose of data processing
We process your personal data for the following purposes:
- Identification and registration of business partners;
- Fulfillment of contractual obligations;
- Processing payments, document exchange;
- Providing technical and informational support;
- Legal protection of the company’s interests, including responding to claims, disputes, audits, regulatory requests, asset protection, fraud prevention, risk assessments, blocking malicious users, initiating pre-litigation actions or cooperating with authorities;
- Maintaining communication via email, messengers, and notifications;
- Sending newsletters and updates with offers or news;
- Internal analytics and service improvement.
5. Data retention period
We retain data no longer than necessary for the purpose of processing:
- Financial and contractual documents — up to 10 years;
- Account data — up to 5 years after the last interaction;
- IP and logs — up to 2 years;
- Calls, recordings, inquiries — up to 1 year;
- In case of disputes or legal claims — until all related procedures and liability periods are concluded.
6. Data subject rights
You have the right to:
- Access your personal data;
- Rectify, restrict, or delete it;
- Data portability;
- Object to processing;
- File a complaint with AZOP (www.azop.hr);
- Withdraw consent (where applicable).
- To exercise your rights, contact us at: info@autoizi.com
7. Data sharing
We share data strictly within legal grounds, including:
- Within the AUTOIZI group in the EU;
- With server, CRM, and accounting system providers;
- With payment systems;
- With legal advisors, auditors, financial consultants;
- With regulatory authorities upon legal request.
8. Cookies and analytics
Use of cookies and analytics is described in the cookies policy. They may track user behavior, traffic source, and more.
9. Security
AUTOIZI j.d.o.o. applies all available legal and technical means to ensure:
- Data access only for authorized persons;
- Protection against loss, theft, or unauthorized access;
- Logging of changes;
- Data backups.
10. Automated decisions
We do not make decisions with legal consequences solely based on automated data processing.
11. Disclaimer (Company protection)
AUTOIZI j.d.o.o. assumes no responsibility — financial, legal, material, indirect, moral, reputational, or otherwise — for any consequences, losses, failures, inaccuracies, delays, or technical errors that may arise during the use of our services, regardless of source or cause.
We do not reimburse service costs, expenses, lost profits, missed revenues, administrative costs, or any other form of damage under any circumstances or legal grounds, whether arising from third-party actions, government authorities, dishonest partners, contractual breaches, or circumstances beyond our control.
This provision applies regardless of the existence or absence of a separate contract.
12. Policy changes
AUTOIZI j.d.o.o.
Petrinjska ulica 9, 10000 Zagreb, Croatia
Email: info@autoizi.com
Phone: +385 958 823 222
13. Acceptance of the policy and terms of use
By accepting this Privacy Policy (including by registering an account, submitting a cooperation application, using the platform, or interacting with autoizi.com in any way), you confirm that you have read and agree to all provisions of:
- This Privacy Policy;
- The Platform Terms of Use;
- The Cancellation and Refund Policy;
- The Limited Liability and Warranty Disclaimer Policy;
- And other published policies that govern interaction with AUTOIZI j.d.o.o.
- If you do not agree with any of these documents, please refrain from further cooperation or use of the platform.
14. Disclaimer
This policy is published for general informational purposes and is not a contractual guarantee or offer. AUTOIZI j.d.o.o. reserves the right to change it at any time without notice. The current version is always available at autoizi.com.
